Data Deletion Instructions

You can have your personal data deleted from Spotipol at any time. Choose the option that applies to you.

Guests (you used a venue's WiFi)

1. Email [email protected] with the subject "Delete my data".
2. Tell us the mobile number or email you used on the WiFi login page and, if you remember, the venue name. We may send a one-time code to that number or email to confirm it is yours.
3. We delete your profile, consents and visit history from the venue's account within 30 days and confirm by reply. The venue is informed so that it stops any messages to you.

To stop marketing messages without deleting your data, reply STOP to any message from the venue or email us.

If you signed in with Instagram (Creator login)

1. Open Instagram → Settings → Website permissions → Apps and websites, find Spotipol and remove it. This stops us receiving any further data from your account.
2. Then email [email protected] with your Instagram username, or submit the request through the venue. We delete the Instagram profile details we hold (user ID, username, name, picture, follower counts) within 30 days.
3. Requests forwarded to us automatically by Meta when you remove the app are processed the same way.

Business customers (venue accounts)

Account owners can delete individual guests in the dashboard or ask us to close the account. On account closure we delete all venue and guest data as described in the Privacy Policy, except records we must keep by law (for example invoices).

What we keep

We may retain minimal, non-identifying records needed for security, fraud prevention and legal obligations (for example the fact that a deletion request was fulfilled).

Contact: NOCKO Information Technology L.L.C, Office M-02-370, Al Khabeesi Building, Al Khabeesi, Dubai, United Arab Emirates — [email protected].